WHAT IS LEADERSHIP? Getting people (at any level) to meet goals and objectives on time, in quality and budget; without adverse morale.
LEADERSHIP vs. INTERPERSONAL SKILLS: ‘Soft’ skills like communications, motivation, and conflict resolution are not leadership skills. Those are interpersonal skills required of every human working in any size organization anywhere.
LEADERSHIP SKILLS vary by level. They are different for (a) Supervisors / Team Leaders, (b) First Level Managers, and (c) Leaders of Leaders. Successful leaders retain, add and apply each level’s skill sets as they advance.
FINANCE SKILLS (every level) must add increasing Business Leadership (finance) skills at each level to control costs / increase profit.
PCI Global links level appropriate soft skills to the hard performance metrics every leader, at every level, is judged on by to increase PRODUCTIVITY, CUSTOMER SERVICE, QUALITY and COST CONTROL/PROFIT.
Most vendors try to teach leadership with (1) lectures with cases, (2) videos, (3) role play exercises, and some even try to teach leadership with e-learning. PCI GLOBAL provides leadership training via DIGITAL BEHAVIORAL SIMULATIONS targeted to each level: SUPERVISORS or TEAM LEADERS, FIRST TIME MANAGERS, and LEADERS OF LEADERS OR INTERPERSONAL SKILLS with practice and immediate feedback on results for fun learning and retention. Each game SIMULATES people who vary by experience, skills, potential cost and performance; from the 4 generations currently in your work force.
PCI’s integrated curriculum blends soft skills with hard job metrics to lead people and teams for scorecard success. Our proven 3-course curriculum takes new leaders from campus to middle management. Here’s how we do it!
Downloads
Bottom-Line Leadership Brochure
Bottom-Line Leadership Research Whitepaper