Quality Management

Your client is the final judge of the project or service quality, and a repeatable quality management process is the corner stone of customer retention.

This course will improve your project performance through the utilization of Quality Management Principles. The course material provides a foundation for understanding the tools and techniques used to implement an organization-wide quality management program. In turn, these repeatable quality processes will have a direct impact on your bottom line.

Our hands-on group exercises facilitate learning and help you understand how to use the tools in your day-to-day job.

Key Learning Points:

  • Explore the quality management processes of planning, assurance and control
  • Learn quality management’s role in the overall project management process
  • Establish meaningful quality management procedures
  • Verify project effectiveness (spend less time “fighting fires”)
  • Access quality maturity – achieve greater efficiency
  • Define quality improvement efforts at the individual/project team member level
  • Measure the cost of quality
  • Create performance metrics and reporting at three levels:
    • Individual quality performance measurement
    • Project team quality measurement
    • Organization/portfolio quality measurement
  • Initiate change control management procedures
  • Utilize of a balanced scorecard approach at the organizational level

Recommended for:
This course is valuable for all those involved in managing and defining projects. This class is for you if you are a:

  • Business Customer or Partner
  • Business Analyst
  • Business Systems Analyst
  • Systems Analyst
  • Designer or Developer
  • Project Manager or Team Leader

PDU Credits:

2 days