Quality Management

Overview:
Your client is the final judge of the project or service quality, and a repeatable quality management process is the corner stone of customer retention.

Objective:
This course will improve your project performance through the utilization of Quality Management Principles. The course material provides a foundation for understanding the tools and techniques used to implement an organization-wide quality management program. In turn, these repeatable quality processes will have a direct impact on your bottom line.

Our hands-on group exercises facilitate learning and help you understand how to use the tools in your day-to-day job.

Key Learning Points:

• Explore the quality management processes of planning, assurance and control
• Learn quality management’s role in the overall project management process
• Establish meaningful quality management procedures
• Verify project effectiveness (spend less time “fighting fires”)
• Access quality maturity – achieve greater efficiency
• Define quality improvement efforts at the individual/project team member level
• Measure the cost of quality
• Create performance metrics and reporting at three levels:
  • Individual quality performance measurement
  • Project team quality measurement
  • Organization/portfolio quality measurement
• Initiate change control management procedures
• Utilize of a balanced scorecard approach at the organizational level

Recommended for:
This course is valuable for all those involved in managing and defining projects. This class is for you if you are a:

• Business Customer or Partner
• Business Analyst
• Business Systems Analyst
• Systems Analyst
• Designer or Developer
• Project Manager or Team Leader