Downloads
Objective:
A “hands-on” workshop geared toward those who manage other managers. Participants learn how to manage a multi-department, multi-product organization; select, develop and lead subordinate managers to continuously improve their productivity, quality, customer service and profitability.
Features a rich, detailed Computer Simulation of an operating area with multiple departments and managers; numerous ethnically diverse employees, workstations, production rates, errors, service measures, backlogs, costs, crises and decisions. Instead of fighting fires, participants learn to see the “big picture” and be proactive; understand how productivity, quality and costs are tied together and how to use electronic tools to forecast work volumes and plan capacity to staff lean multiple units with varying input volumes. They learn the impact of managers and supervisors on customer service, productivity, quality and staff morale. They learn to manage change and delegate.
Participants receive a detailed orientation to the simulated operating area; then learn and practice critical tools and techniques. Organized into small teams, they manage the simulated people and departments, in addition to their live teammates. They learn how to make the trade-off decisions to achieve customer and management targets. The computer then analyzes decisions and provides immediate feedback on results, so participants learn from the consequences of their own decisions. Daily team presentations on objectives, strategies and results ensure lessons learned are shared. The Bottom-Line Tool-Kit and customized Post-Graduate assignments ensure immediate applications back on the job.
Key Learning Points:
-
Production Dynamics – capacity planning and volume forecasting
-
Business Literacy – managing an operating area as a business for profit; identifying profit drivers
-
Leadership – identify competencies and qualities of effective managers; select and develop such managers and supervisors/team leaders
-
Delegation – get work done through other managers and supervisors, with appropriate controls and priorities
-
Setting Policies – for subordinate managers on overtime, contracting, transfers, allowable backlog
-
Customer Service – focus your managers on meeting customer commitments; avoid penalties and losing customers
-
Quality – focus on measuring and tracking errors, rework and quality
-
Market Share – identify elements that grow your business’ market share; avoid errors that decrease share; recognize impact of your managers on market share
-
Staff planning – determine head count, staff mix, succession planning
-
Change Management – planning and implementing major changes
-
New Product Introduction – staffing and equipping your organization for new products; managing in a multi-product environment
-
Continuous Improvement in productivity, service-quality, controlling costs, and reducing unit cost
-
Managing a Multi-Department Business Segment; Multiple Products
-
Integrate and coordinate all elements of business
Recommended for:
Managers of managers/supervisors in any operating area of the business. Those who manage multiple departments and or multiple products.
| Length: | 3 days |